Data deletion requests
Widport is a service of AletheionAGI. This page explains how to send a deletion request; it does not delete data automatically.
Who should receive your request?
If you sent messages to a business using Widport, including through WhatsApp, contact that business first. The business generally controls its conversation and visitor data; AletheionAGI processes that data under the business’s instructions.
For your own Widport account data, or questions about where to send a request, contact AletheionAGI’s privacy team: privacy@aletheionagi.com
How to send a request
- Email privacy@aletheionagi.com and say that you are requesting deletion of personal data associated with Widport.
- Provide your Widport account email or the relevant organization/business name, and briefly describe which data the request concerns. Include only the context needed to locate it.
- Do not send passwords, API keys, access tokens, or full conversation exports or customer datasets.
Support may ask for confirmation of your identity, authority to act, or the request context before acting on the request.
Scope and retention
Disconnecting WhatsApp or another channel should not be treated as a request to delete all stored records. Send a separate request identifying the data concerned.
Deletion rights are subject to the conditions in the Privacy Policy. Account and contract records may be retained for legal, tax, security and claims purposes. Widport retention periods depend on configured policies and the order. Encrypted backups expire under their lifecycle; deletion is not necessarily immediate in every backup.
These instructions do not replace the Privacy Policy or Terms of Service.